Episode 34
Neil Hoyne, Chief Strategist at Google, advocates for a radical shift in approaching CX – moving from perfecting generalized processes to cultivating genuine customer relationships by seeing them as unique individuals with stories
Episode 19
Rex Briggs, Chief AI Officer of Claritas, joins Matt to talk about capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation
Episode 17
Chris Frank and Oded Netzer, authors of Decisions Over Decimals, join Matt to share powerful tools you can use for hiring and improving your organization's culture
Episode 15
Jim Cuene, CEO and Co-Founder of Fahren, joins Matt to discuss how marketers can catalyze shifts in culture and change management
Episode 14
Kirk Hanson, Founder of CXL Marketing, joins Matt to discuss how you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints
Episode 10
Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast, joins Matt for a discussion about what it means to be agile in experience management