Episode 51
Audrey Stone, VP at JP Morgan Chase, joins Matt to discuss how leaders can drive cultural change, improve customer interactions, and create a ripple effect of positive experiences throughout an organization
Episode 46
David Friedman, CEO of CultureWise, sits down with Matt to discuss how defining and reinforcing key behaviors can build a scalable, high-performing culture
Episode 45
Jim White, Chief Culture Officer at Ignite Medical Resorts, sits down with Matt to explore the intersection of culture and customer experience in healthcare, revealing how the principles of customer experience and employee engagement transcend industries
Episode 33
Femi Olasupo, CX Director of Truvani, shares how they turn everyday conversations into brand loyalty though the use of personalized recommendations, team training, and turning feedback into action
Episode 24:
Greg Burd, XM Discover Lead at Qualtrics, joins Matt to discuss the connection between employee experience and how fostering a positive company culture can be the glue for exceptional CX
Episode 23
Ken Coyne, Head of CX at OpsTalent, joins host Matt Egol to reveal how you can use EX to fuel exceptional customer experiences
Episode 22
Tara Brady, Director of CX at Provident Bank, joins Matt for a discussion about how you can align your CX strategy with your organizational values and goals
Episode 12
Adam Temple, CTO of Bixly, joins Matt to talk about AI and the cornerstone skills you need to improve your CX
Episode 11
Alec Hanson, CMO of LoanDepot, joins Matt to talk about about how he helped create a competitive, yet human culture in his organization
Episode 7
Chris Taylor, CEO of Actionable, joins Matt for a discussion about how to build a cultural movement