The CX & Culture Connection™ Podcast

Episode 1: Greg Stuart, CEO of MMA Global, joins Matt to discuss why CMOs are focusing on CX to create value

Episode 2: Mike Mangione, Global Head of Delivery and Brand at W.L. Gore, joins Matt to discuss how business can improve the B2B customer journey

Episode 3: Sid Banerjee, Chief XM Strategy Officer at Qualtrics, joins Matt for a discussion about applying AI to create more robust CX insights

Episode 4: Rony Vexelman, VP of Marketing at Optimove, joins Matt for a discussion about using AI to optimize customer lifetime value

Episode 5: Lou Carbone, CEO of Experience Engineering, joins Matt for a discussion about the importance of emotion and unconscious thought

Episode 6: Vin Varma, Chief Experience Officer of Oak Street Health, joins Matt for a discussion about improving the patient experience

Episode 7: Chris Taylor, CEO of Actionable, joins Matt for a discussion about how to build a cultural movement

Episode 8: Farzad Aref, Founder of Farlinium, joins Matt to discuss building a quality management cycle for your CX

Episode 9: Amaresh Tripathy, Managing Partner at AuxoAI, joins Matt for a discussion about how you can use AI to create a co-pilot for your CX

Episode 10: Greg Kihlström, Principal of GK5A and host of the Agile Brand Podcast, joins Matt for a discussion about what it means to be agile in experience management

Episode 11: Alec Hanson, CMO of LoanDepot, joins Matt to talk about about how he helped create a competitive, yet human culture in his organization

Episode 12: Adam Temple, CTO of Bixly, joins Matt to talk about AI and the cornerstone skills you need to improve your CX

Episode 13: Norman Wolfe, Founder of Quantum Leaders, joins Matt to discuss the "Living Organization" and its importance in driving successful CX practices

Episode 14: Episode 14: Kirk Hanson, Founder of CXL Marketing, joins Matt to discuss how you can build a pragmatic approach to gathering and leveraging data across all your CX touchpoints

Episode 15: Jim Cuene, CEO and Co-Founder of Fahren, joins Matt to discuss how marketers can catalyze shifts in culture and change management

Episode 16: The University of Houston's Michael Pettiette joins Matt to discuss personas, envornments, reflections, and CX capibilities that you can leverage to aid your business

Episode 17: Chris Frank and Oded Netzer, authors of Decisions Over Decimals, join Matt to share powerful tools you can use for hiring and improving your organization's culture

Episode 18: Joel Rubinson of Rubinson Partners joins Matt to explore the movable middle, segmentation, and personas

Episode 19: Rex Briggs, Chief AI Officer of Claritas, joins Matt to talk about capturing market share through the use of agile strategies, data-driven decisions, a culture that embraces disruptive innovation

Episode 20: Guest CX expert Michelle Martinez joins Matt to talk about how focusing on her company's culture enabled her to innovate and scale CX for clients

Episode 21: Rob Krugman, CDO of Broadridge Financial Solutions, joins Matt for a discussion about fintech innovations impacting CX

Episode 22: Tara Brady, Director of CX at Provident Bank, joins Matt for a discussion about how you can align your CX strategy with your organizational values and goals

Episode 23: Ken Coyne, Head of CX at OpsTalent, joins host Matt Egol to reveal how you can use EX to fuel exceptional customer experiences

Episode 24: Greg Burd, XM Discover Lead at Qualtrics, joins Matt to discuss the connection between employee experience and how fostering a positive company culture can be the glue for exceptional CX

Episode 25: Sean Albertson, author and Founder & CEO of CX4Rocks, joins Matt to break down his powerful CX4Rocks framework 

Episode 26: Ken Demma, Professor of Consumer Behavior at Babson College, joins Matt share his insights about ongoing shifts in consumer behavior and advances in customer analytics

Episode 27: Mary Ellen Grom, Executive Director of CX at AFL, joins Matt to break down how her organization's approach to CX is changing the game by breaking down silos and merging CX with business metrics

Episode 28: Author and CX Expert Jim Tincher Executive joins Matt to break down how how you can create moments of genuine delight in your B2B experiences to drive long-term success

Episode 29: Author and CX Consultant Joseph Michelli joins Matt to discuss why creating emotional connections with customers is the secret sauce for any successful business and how you can make your customers feel seen, heard, and valued 

Episode 30: Mark Slatin of EmpoweredCX.com joins Matt to discuss how you can build credibility, reliability, and intimacy that transforms your CX and company culture

Episode 31: Ryan Holt, Director of Customer Care at Floor & Decor, joins Matt to discuss retail's latest trends, from AI-powered chatbots to the growing importance of professional installers, and how Floor and Decor is making the flooring shopping experience more immersive than ever before

Episode 32: Author and speaker Stacey Sherman shares fascinating insights on consumer behavior and how it shapes customer experience, such as how our minds can transform the way we lead and interact

Episode 33: Femi Olasupo, CX Director of Truvani,  shares how they turn everyday conversations into brand loyalty though the use of personalized recommendations, team training, and turning feedback into action 

Episode 34: Neil Hoyne, Chief Strategist at Google, advocates for a radical shift in approaching CX – moving from perfecting generalized processes to cultivating genuine customer relationships by seeing them as unique individuals with stories

Episode 35: Colin Shaw, Founder and CEO of Beyond Philosophy, LLC, reveals how tapping into the 'intuitive customer' can revolutionize how you do business 

Episode 36: Michael Fulvio, CX Director at Snipes, reveals how they build emotional connections and utilize data-driven decision-making to strengthening their brand's community

Episode 37: Greg Melia, CEO of CXPA, shares his powerful strategies for understanding and shaping emotion to create resonant customer experiences

Episode 38: Andrew Carothers, Cisco Systems' Digital CX Leader, shares how the tech giant went from focusing solely on hardware sales to building an award-winning customer experience company 

Episode 39: Todd Unger, CXO of the American Medical Association, discusses the evolving role of the Chief Experience Officer and its role in facilitating cross-functional collaboration 

Episode 40: Brad Smith, Founder of Vector Business Navigation, shares how you can how to create a truly customer-centric organization by aligning your brand with your CX strategy, empowering employees, and leveraging technology to enhance the customer journey

Episode 41: Shruti Ahluwalia, CDO of InCare Integrated Medical, joins Matt to discuss championing customer experience in health and wellness by creating a patient-centric culture and leveraging data and AI for enhanced care

Episode 42: Gary David, Professor of Sociology at Bentley University and host of the Experience by Design Podcast, joins Matt to discuss how sociology and culture shape customer experience, from understanding emotions to leveraging innovation for lasting impact 

Episode 43: Martin Kihn, Head of Strategy at Salesforce, joins Matt to discuss the evolution of Customer Data Platforms (CDPs) and their pivotal role in creating seamless, end-to-end customer experiences 

Episode 44: Nitzan Shaer, CEO and co-founder of Wevo, sits down with Matt to explore how the CX landscape is being transformed by AI-driven simulated audiences 

Episode 45: Jim White, Chief Culture Officer at Ignite Medical Resorts, sits down with Matt to explore the intersection of culture and customer experience in healthcare, revealing how the principles of customer experience and employee engagement transcend industries